Privacy Policy

Last updated: August 17, 2026

Berkshire Build & Craft LLC (“Berkshire Build & Craft,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit berkshirebc.com, contact us, or otherwise interact with our website.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

Submit a contact or consultation request
Request information about our services
Communicate with us by email, telephone, or through the website
Submit project information, photographs, plans, documents, or other materials

This information may include your:

First and last name
Email address
Telephone number
Property or mailing address
Project location
Project description, budget, and scheduling information
Any other information included in your message or submitted materials

Please do not submit Social Security numbers, payment-card information, bank-account information, medical information, or other highly sensitive information through our website forms.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security services, or analytics tools. This may include:

Internet Protocol address
Browser and device type
Operating system
Referring website
Pages viewed
Approximate geographic location
Date and time of your visit
Website interactions and diagnostic information

This information helps us operate, secure, maintain, and improve the website.

How We Use Your Information

We may use collected information to:

Respond to questions and consultation requests
Discuss, estimate, plan, or provide our services
Schedule appointments and project meetings
Prepare proposals, agreements, and project documents
Communicate with clients and prospective clients
Maintain business and project records
Improve our website, services, and customer experience
Detect spam, fraud, security threats, or technical problems
Comply with legal, regulatory, insurance, and contractual obligations
Protect the rights, property, and safety of Berkshire Build & Craft, our clients, and others

We may follow up with you about services related to your inquiry. You may ask us to stop sending promotional communications at any time.

Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and improve performance.

We may use analytics services, such as Google Analytics, if enabled on the website. These services may collect information about your device, browsing activity, pages visited, and general location. Information collected by a third-party service is also governed by that provider’s privacy policy.

You can control or delete cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

How We Share Information

We do not sell or rent your personal information.

We may disclose information to:

Website hosting, maintenance, security, email, contact-form, and analytics providers
Contractors, consultants, architects, engineers, attorneys, accountants, insurers, or other professional advisers when reasonably necessary
Government agencies, courts, law-enforcement authorities, or other parties when required by law
A successor or acquiring organization in connection with a merger, sale, restructuring, or transfer of some or all of our business

Service providers are permitted to access information only as reasonably necessary to perform services for us or as otherwise allowed by law.

We will not share project information with unrelated third parties for their independent marketing purposes without your permission.

Embedded Content and Third-Party Links

Our website may include links to or embedded content from third-party websites, such as maps, videos, social-media platforms, review services, or project-viewing tools. These third parties may collect information or use cookies when you interact with their content.

Berkshire Build & Craft does not control the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business and project records, resolve disputes, enforce agreements, and comply with legal, tax, insurance, and regulatory requirements.

Information that is no longer reasonably needed will be deleted, anonymized, or securely disposed of when practical and legally permitted.

Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure.

Your Choices and Requests

You may contact us to:

Ask what personal information we maintain about you
Request that inaccurate information be corrected
Request deletion of certain information
Withdraw consent where our use of information is based on your consent
Ask us to stop sending promotional communications

Some requests may be limited by legal obligations, contractual requirements, active projects, record-retention requirements, or other legitimate business needs. We may need to verify your identity before completing a request.

Children’s Privacy

Our website and services are intended for homeowners, property owners, businesses, and construction and design professionals. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information through our website, please contact us so that we can review and, when appropriate, delete the information.

Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. The revised policy will be posted on this page with an updated “Last updated” date.

Contact Us

For questions or requests concerning this Privacy Policy, contact:

Berkshire Build & Craft LLC
70 Toronita Avenue
Pittsfield, MA 01201

Email: andy@berkshirebc.com
Phone: 413-358-0119
Website: berkshirebc.com